Customer Service
What You Don't Say Means More
Telephone Skills in Dentistry – by Larry Guzzardo
Dentistry is part art, part science, but all about people. In dental school, the “people” part of the equation was overlooked, and it takes a number of years in practice to realize it’s importance. Dentistry is a service business, and communication is paramount to its success. Communication, by definition, is “the exchange of ideas, messages, ...
I Predict a Financial Revolution in Dentistry
Americans will begin to turn back to the pragmatic values of previous generations in regard to personal finance, retirement philosophy, and savings. They will gradually value saving money versus over-leveraging debt and spending what they don’t have. Americans will take more caution in the stock market and look to reduce the expense and risk associated ...
Moving from Conflict to Clarity
Can anyone make conflict go away? You walk into the dental office thinking “business as usual” and you enter your A.M. huddle. Silence abounds, eye contact is lacking and verbal spurring begins with little quips here and there. You think, “here we go again, I hope this issue resolves it’s self quickly so everyone can ...
