Practice Management
What You Don't Say Means More
Telephone Skills in Dentistry – by Larry Guzzardo
Dentistry is part art, part science, but all about people. In dental school, the “people” part of the equation was overlooked, and it takes a number of years in practice to realize it’s importance. Dentistry is a service business, and communication is paramount to its success. Communication, by definition, is “the exchange of ideas, messages, ...
Nine things a dentist should do now! – by David Harris
It is difficult to describe the range of emotions felt by a dentist when he or she becomes convinced that a trusted staff member is stealing. Dentists who have been victimized describe feelings of anger, despair, guilt and even in some cases, fear. Many report a feeling of being violated, almost in the same way ...
Leadership in Dentistry
For the first time in our nation’s history we have four generations in our workforce, often in the same work place. Not surprisingly, each generation has their own way of viewing the world, and of communicating, which can make life difficult for the person who is tasked with managing these diverse groups within a confined ...
Lost Dental Insurance Revenue
Imagine that your ability to reinvest in your practice or put aside retirement funds was hampered by lack of cash flow. I recently evaluated two practices to identify weaknesses in their revenue cycle. Both offices had decreased cash flow – which prompted the call – and the doctors were told by their team members that ...
Start The Day With A Powerful ‘AM Huddle’!
Yesterday is gone, tomorrow is not yet here, and what you are left with is today; make this the best day of your life! Yes doctor, I mean you! Get up this morning, walk into your dental practice knowing that today is going to be productive and fun; it’s going to be the best day ...
Simple Works – by Ginny Hegarty
Now, more than ever, it’s essential that you and your team focus on the fundamentals that will create success for your practice. Stop looking for the next secret to success or magic bullet that will transform your practice. There are NO more secrets; there are just good habits and old-fashioned work. So, get to work ...
Renegotiating Dental Insurance Contracts
Imagine that you were happy with your insurance contracts. Imagine that your office had the perfect fee schedule, that when patients presented you with their insurance cards you were happy to see who they were contracted with. Imagine! The reality is, of course, that is rarely the case. What many practices do not realize, however ...
Moving from Conflict to Clarity
Can anyone make conflict go away? You walk into the dental office thinking “business as usual” and you enter your A.M. huddle. Silence abounds, eye contact is lacking and verbal spurring begins with little quips here and there. You think, “here we go again, I hope this issue resolves it’s self quickly so everyone can ...
Navigating a Successful Schedule
It’s Wednesday morning and I’m driving home to Pennsylvania from a speaking engagement in Virginia the previous evening. I’m in the DC metropolitan area on a clear, beautiful spring day and still, my GPS (global positioning satellite) can’t get a signal. So, I’m driving blindly, but traveling north. If you’ve ever driven in the DC ...
